コンビニ · JT-041 · セルフレジ

コンビニのセルフレジで迷ったとき

Start from the payment method and staff-help cue, not from every button on the screen.

短い答え

画面の言語、支払い方法、袋の有無を確認し、分からなければスタッフに聞きます。

最初の一手

Check whether this lane is actually open for the kind of purchase you have.

いま現地にいるなら

まず止まる場所: At the self-checkout lane, keeping the queue and exit path clear.
見るもの: open lane sign, scan area, staff scanner, payment-method screen, bagging area, and help button
言うこと: Sumimasen. Help please.
避けること: Do not photograph the screen if it shows private purchase or payment information.

もし

選ぶ行動: Follow the screen sequence, and use staff help rather than guessing through payment screens.

理由: A visible sign, object, counter, mark, or staff cue is stronger than guessing from memory.

もし

選ぶ行動: Ask once: Sumimasen. Help please.

理由: One short question is usually better than standing in the flow and trying to solve the whole system.

もし

選ぶ行動: Move to: At the self-checkout lane, keeping the queue and exit path clear.

理由: The first practical win is not blocking the line, doorway, gate, counter, or walking path.

Main ask

Sumimasen. Help please.

Use after moving aside. Point to the ticket, sign, bag, tray, booking, or screen if that makes the question clearer.

Confirm

Kore de daijobu desu ka?

Use when you can point to the thing you plan to do and need a simple yes/no confirmation.

Check whether this lane is actually open for the kind of purchase you have.
Read the local cue before deciding: open lane sign, scan area, staff scanner, payment-method screen, bagging area, and help button
Follow the screen sequence, and use staff help rather than guessing through payment screens.
If the cue is still unclear, ask with: Sumimasen. Help please.
Bag items at the marked area and clear the lane before checking the receipt.